What did I lose because of her refusal to forgive me?

Working with customers is notoriously hard you guys. People these days are impatient, entitled and in a rush to go home and eat frozen dinners for one in front of the television.
A few weeks ago I informed a customer, a woman that we couldn’t release any of her private info to her son without her written consent. Makes sense right? Nope, not to her. She sent me a series of impolite emails in caps with several exclamation marks.
I was professional, and everything worked out. About a week later the same woman asked me for something else, and I said “Sorry, but the management office handles that” and I asked her to have a seat and wait 5 minutes. The woman went crazy. In between all the yelling, I heard her say “I will never forgive you for not releasing that information to my son.”
That stood out to me because I was out with my friends several weekends in between those two encounters, laughing, dancing and genuinely having a good time. I had forgotten about all that.
Apart from the fact, there was nothing to forgive as I was only doing my job. How did her unforgiveness affect me? What did I lose because of her refusal to forgive me? She was the one suffering from her unforgiveness, this is why they say “forgiveness is not for others it’s for yourself.” When you forgive your mind is no longer being held hostage by the person who hurt you. If you’re upset, angry and bitter while the other person is living life, guess what? That’s your loss.

Happy New Year and Happy Friday! Enjoy your weekend.

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